Accessibility Statement for Waste Disposal Finchley

Waste Disposal Finchley is committed to providing an accessible online experience for all users, including residents, businesses, and visitors who rely on accessible waste disposal services in the Finchley area. We want everyone to be able to access information about our services, request help, and contact our team without barriers.

Our commitment to accessibility

We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised as the international standard for creating accessible websites and digital services. By following WCAG 2.1 AA, we work to ensure that our digital content is perceivable, operable, understandable, and robust for as many people as possible.

This Accessibility Statement applies to the website and digital content used to promote and manage waste disposal services in Finchley. Our goal is to support users with diverse abilities, including those using assistive technologies, those with visual or hearing impairments, mobility challenges, cognitive differences, or temporary limitations.

Screen-reader support

The website has been designed to work with modern screen-readers and other assistive technologies commonly used on desktop, laptop, tablet, and mobile devices. We use clear headings, descriptive text, and meaningful labels so that screen-reader users can navigate and understand our content.

Where possible, we ensure that images have alternative text, that icons are labelled, and that important information is not conveyed by colour alone. This helps users who are blind or visually impaired to access key details about waste collection times, disposal options, and any service updates in Finchley.

Keyboard navigation

The website is built to be fully usable with a keyboard alone, without the need for a mouse or touch screen. Users should be able to move through links, buttons, and form fields in a logical order using the tab, shift plus tab, arrow, and enter keys.

Interactive elements such as menus, forms, and service request features are designed to be reachable and operable by keyboard. This benefits people with mobility impairments, those who use alternative input devices, and power users who prefer keyboard navigation.

Text, layout, and readability

We aim to use plain, straightforward language when describing waste disposal services in Finchley and the surrounding areas. Information is organised with clear headings and short paragraphs so that it can be scanned and understood quickly.

Users can typically zoom in and increase the text size using browser controls without losing content or functionality. We work to maintain sufficient colour contrast between text and background to support users with low vision or colour vision deficiencies.

Ongoing improvements and limitations

We regularly review our website to identify and fix accessibility issues, especially when new content or features are added. While we strive for full WCAG 2.1 AA compliance, there may be areas that do not yet meet the standard or legacy content that is not fully accessible.

When we identify an issue, we prioritise fixes based on how much they affect users, particularly those relying on assistive technology. We welcome feedback to help us improve the accessibility of our waste disposal information and services in Finchley.

Contact for accessibility support and feedback

If you experience any difficulty using the website, accessing information, or submitting a request for waste disposal in the Finchley area, please contact us so we can help and improve our services.

You can contact the Waste Disposal Finchley team about accessibility by telephone or email. Please tell us:

What page or service you were using, what you were trying to do, and what went wrong or was hard to use. If relevant, you may also tell us what device, browser, or assistive technology you are using.

We will review your request, respond as soon as possible, and work to provide the information you need in an accessible format. Your feedback helps us maintain and improve an inclusive waste disposal service for everyone in Finchley.